Cancellation & Refund Policy

Each shop sets its own cancellation window in its booking policy, and that policy is shown to clients before they confirm. Full Volume does not override a shop's policy.

Clients should cancel through the shop directly, or by replying to their confirmation. Shops can cancel or mark a no-show from their dashboard.

During the founding beta, Full Volume does not take payment from booking clients. Deposits and card-on-file will only become available once a shop connects a verified payment processor. Until then, all payment is handled in person by the shop.

Shops may record a no-show against a client record and may charge a no-show fee in person if their published policy says so. Full Volume records the event; it does not collect the fee.

Monthly plans can be cancelled at any time and stay active until the end of the paid month; we do not pro-rate partial months. Annual plans can be refunded on a pro-rated basis within the first 30 days.

Founding beta shops are not charged, so there is nothing to refund during the beta.

Email hello@fullvolume.app from the account owner's address with your shop name.